Help via the Call Centre
Help via the Britomart Information
Graffiti and vandalism
Bus Charter Services
Our team of experienced staff are waiting to help you with
route, timetable and fare information. Call us 09 366
6400 or 0800 10 30 80 if you're within the
Auckland areas but outside the Auckland free calling area - e.g.
Hibiscus Coast, Pukekohe/Waiuku area etc.
The Call Centre is open from 6am - 9pm Monday to Friday, 7am to
8pm Saturday and 8am - 6:30pm Sunday and public holidays.
All the public transport information you need, with friendly
staff available to answer any questions you have. Call in at the
kiosk located on the ground floor of Britomart Transport Centre,
Lower Queen Street.
Should you wish to make an enquiry about Auckland's public
transport, or make a suggestion or complaint you are welcome to
fill in our Feedback Form.
For problems with railway crossings (i.e. barrier
arms, bells or lights at crossings not working correctly),
please call KiwiRail directly on 0800 808
If you have lost an item on a public transport service, you will
need to contact the transport operator of the service you caught
directly. To view the contact details for the individual transport
If you find something on a bus, train, or ferry, hand it to the
driver, conductor or crew member as soon as possible.
No timetable at your stop: If the timetable has
been removed from your bus stop, train station or ferry terminal,
and the timetable case is still there, let us know and we will
request the Auckland Transport (AT) to replace it. You can call
us on 09 366 6400 or contact us via the feedback form us to let us know.
Damage or graffiti at your stop: If the timetable
case at the bus shelter has been damaged, or if the bus stop has
been vandalised with graffiti, then you need to contact
Auckland Transport to have it replaced, or the graffiti
For any damage at train stations, please contact our train station
maintenance team directly on (09) 336 8194.
For charter quotes and bookings, you will need to contact a bus
operator directly. You can view the contact details for public
transport bus operators click here.
Find information about Auckland Transport, the
organisation responsible for the integrated planning, funding and
implementation of all modes of public transport throughout the
Auckland region. You can also find contact details on the
Auckland Transport website.