Contact us
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| Help via the MAXX Contact Centre | |
| Help via the MAXX Britomart Information Kiosk | |
| Feedback Form | |
| Lost property | |
| Graffiti and vandalism | |
| Auckland Regional Transport Authority | |
Help via the MAXX Contact Centre
Our team of experienced staff are waiting to help you with route, timetable and fare information. Call MAXX on 09 366 6400 or 0800 10 30 80 if you're within the Auckland areas but outside the
The Contact Centre is open from 6am - 9pm Monday to Friday, 7am to 8pm Saturday and 8am - 6.30pm Sunday and public holidays.
MAXX will be open on Christmas Day from 8am - 6.30pm.
Help via the MAXX Britomart Information Kiosk
All the public transport information you need, with friendly staff available to answer any questions you have. Call in at the kiosk located on the ground floor of Britomart Transport Centre,
Open 7.30am - 8.00pm Monday to Saturday, 8.30am - 5.00pm Sunday and public holidays. Closed Good Friday and Christmas Day.
Feedback Form
Should you wish to make an enquiry about Auckland's public transport ,or make a suggestion or complaint you are welcome to fill in our Feedback Form If you would like a timetable or guide sent out to you please visit the order timetables and guides section.
Lost property
If you have left something on a bus, train or ferry, you need to call the operator of the service that you were on directly.
Bus operators
Train operators
Ferry operators
If you find something on a bus, train, or ferry, hand it to the driver, conductor or crew member as soon as possible.
Graffiti and vandalism
No timetable at your stop: If the timetable has been removed from your bus stop train station or ferry terminal, and the timetable case is still there, let us know and we will request the Auckland Regional Transport Authority (ARTA) to replace it. You can call MAXX on 09 366 6400 or email us to let us know.
Damage or graffiti at your stop: If the timetable case at the bus shelter has been damaged, or if the bus stop, has been vandalised with graffiti, then you need to contact your local council to have it replaced, or the graffiti removed.
Contact details for local councils in the
Council Telephone Online Contact
Rodney District 0800 426 5169 Email the
Papakura District 09 295 1300 Email the Papakura District Council
For any damage at train stations, please contact Auckland Regional Transport Authority (ARTA).
Auckland Regional Transport Authority
For more information about ARTA, the organisation responsible for the integrated planning, funding and implementation of all modes of public transport throughout the
