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Please allow 10 working days to receive a reponse.
Looking for detailed travel information? Click here to try the Journey Planner.
For urgent enquiries and information, please call the Contact Centre on 09 366 6400 or 0800 10 30 80 if you are within the Auckland areas but outside the Auckland free calling area - e.g. Hibiscus Coast, Pukekohe/Waiuku area etc.
Contact Centre opening hours:
- Monday to Friday: 6am - 9pm
- Saturday: 7am to 8pm
- Sunday and public holidays: 8am - 6:30pm
For problems with railway crossings
(i.e. barrier arms, bells or lights at crossings not working
correctly), please call KiwiRail directly on 0800 808
For lost property, please click here