Accessible Travel

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Please allow up to 10 working days to receive a response. 

Looking for travel information? Please click here to utilise the Journey Planner.

For urgent enquiries and information, please call the Contact Centre on 09 366 6400 or 0800 10 30 80 if you are within the Auckland areas but outside the Auckland free calling area e.g. Hibiscus Coast, Pukekohe/Waiuku area.

Contact Centre opening hours:

  • Monday-Friday, 6am-9pm
  • Saturday, 7am-8pm
  • Sunday and public holidays, 8am-6.30pm

For issues with railway crossings i.e. barrier arms, bells or lights at crossings not working correctly, please call KiwiRail directly on 0800 808 400.

For lost property information, please click here.