Rail Performance Results
Veolia Transport operates rail services on the Auckland Passenger Rail Network for the Auckland Regional Transport Authority (ARTA). Over 7.5 million passenger trips per year are taken on the network. Veolia Transport takes its commitment to customers seriously and is working hard to support ARTA in the upgrading of rail infrastructure and improvement of train reliability.
From March 2009, Veolia Transport will provide performance results on a line by line basis each month.
Train performance is measured as follows:
Punctuality measures the percentage of services arriving at their final destination within 4 minutes and 59 seconds of their scheduled arrival. This is usually referred to as "on time to 5 minutes" and is an international timekeeping standard.
Service Delivery measures the percentage of scheduled services that arrive at their final destination.
A 12-month rolling average for punctuality and service delivery, and an analysis of significant events affecting performance will also be provided each month.
Performance Results for June 2010:
Of the 6314 services scheduled for June on the network, 99.0% arrived at their final destination and 84.5% were on time.
Total Network
Punctuality: 84.5% 12 month Rolling Average: 79.0%
Service Delivery: 99.0% 12 Month Rolling Average: 98.0%
Western line
Punctuality: 83.2% 12 Month Rolling Average: 71.3%
Service Delivery: 98.5% 12 Month Rolling Average: 96.8%
Eastern line
Punctuality: 81.3% 12 Month Rolling Average: 80.7%
Service Delivery: 99.2% 12 Month Rolling Average: 98.5%
Southern line
Punctuality: 89.4% 12 Month Rolling Average: 83.2%
Service Delivery: 99.3% 12 Month Rolling Average: 98.4%
Analysis for June 2010:
Veolia Transport endeavours to deliver all services as published in the timetable however; weather, special events, train faults and breakdowns, track and signalling failures, staff issues and operational issues may also affect performance.
Work upgrading the platforms on the Western lines resulted in protection measures being put into place for the safety of staff employed during these work periods. These protection measures caused some consequential impact on services run times.
Cancellations during the month can be summarised as:
- Train breakdowns and faults resulted in 42 services being cancelled
- Track and signaling problems resulted in 7 services being cancelled
- Other issues resulted in 14 service cancellations during the month
Significant events affecting performance in June were as follows:
- 4 KiwiRail points/signal/CTC failures at Paerata and Britomart on Wednesday 2, Paerata again on Thursday 3 and at Britomart and Newmarket on Monday 7 which delayed 104 services including 7 cancelled services
- A serious gas pipe leak near the New Lynn station on Thursday 10 which caused the closure of the railway line in the area, and resulted in 5 services being delayed including 3 cancellations
