Accessible Travel

Accessible Travel

  • Accessible travel for Auckland

    Auckland Transport is continually striving to improve services for people with access challenges and those with limited mobility.

    Through guidance from the Transport Accessiblity Advisory Group (TAAG) we hope to make using public transport in Auckland a positive experience.

    Be. Accessible Auckland City Map

  • Bus, train and ferry contact information

    Many public transport vehicles in Auckland are able to cater for those with access challenges; however it is advisable that you contact your bus, train or ferry operator to confirm before you travel.

    The contact details for each operator are listed below.

  • Buses

    All bus services welcome passengers accompanied by service dogs or disability assist dogs.

    Around 55% of Auckland buses have super low floors and the ability to kneel to meet the curb, or have wheelchair ramps fitted to allow easy access for wheelchair users.

    New buses are being introduced regularly to increase the number of wheelchair access buses in service.

    To ensure that there will be a wheelchair access bus on your bus route at the time you wish to travel, we recommend you contact the operator the day before you travel.

    Click here for a list of contact numbers.

    For guidance only: Wheelchairs and some mobility scooters can be carried on a bus subject to the following restrictions:

    • Maximum length:           1200mm
    • Maximum width:             700mm
    • Maximum weight:           240kg  (combined weight of wheelchair and user)

    Please note: for safety reasons pushchairs may be required to be folded down before boarding to ensure they can be safely stowed. For space reasons, buses are unable to carry large mobility scooters or some larger style pushchairs and the measurements above should be used for guidance only.

    The mobility devices described above are deemed to be for disabled passengers and exclude personal motorised mobility devices, such as Segways, which may not be carried on passenger services.

    A row of seats towards the front of most buses is identified as especially available for the elderly or those with access challenges. Please help these passengers by allowing them to sit in these seats.

    Bus operator contact details

    Waka Pacific/North Star/GO WEST/Metrolink

    Passenger  assistance (to confirm wheelchair access for a specific trip): 09 373 9100
    Lost property: 09 373 9118 - press option 2
    After hours emergencies: 09 309 6269

    Ritchies Transport
    West Auckland: 09 833 6053
    North Shore: 09 415 9138

    Howick & Eastern Buses
    09 273 3660

    Birkenhead Transport
    09 483 9119

    Urban Express
    09 620 5490

    Waiheke Island Buses
    09 372 8823

    Tranzit
    09 275 6981

  • Kneeling bus services

    Services such as b.line services starting with 25, 26 or 27 and the 858 North Shore Hospital service use easily accessible buses that kneel on request.

    These buses can expel air out of their suspension on one side to reduce the step height. To ensure the bus does kneel, simply ask the bus driver.

  • Wheelchair accessible bus services

    Services such as the 283 hospitals bus, 380 Airporter, 007, Northern Express and all LINK services are operated by wheelchair accessible buses which are specially designed to accommodate wheelchairs.

    Please check with your service operator to confirm your wheelchair meets size and weight requirements.

  • On-request audio and Braille

    Improvements to our bus services are always being made, with recent examples including on-request audio announcements (by pushing the yellow button) and Braille signage at bus stops with Real Time signs.

    New signage is also being installed with larger icons and fonts for those with visual impairments.

  • Trains

    All train services welcome passengers accompanied by service dogs or disability assist dogs.

    All train services are equipped with wheelchair ramps and wheelchairs may be carried at any time. Some types of small battery powered mobility scooters may also be carried in off-peak times. 

    Mobility scooters and wheelchairs can be carried on the Auckland rail network, subject to the following restrictions:

    • Maximum length:              1350mm
    • Maximum width:                650mm
    • Maximum laden weight:  200kg

    These dimensions and weights are necessary to enable safe negotiation of the loading ramp.

    The mobility devices described above are deemed to be for disabled passengers and exclude personal motorised mobility devices, such as Segways, which may not be carried on passenger services.

    If you require assistance boarding the train or travelling on the train, please ask either onboard or platform staff.

    Train operator contact details

    Veolia Transport
    09 969 7777
    Open Monday to Friday 8.30am-5.30pm

    Tranz Scenic - Long distance trains
    0800 872 467

  • Ferries

    Wheelchairs can be taken aboard most ferries, please confirm with the ferry operator before travelling.

    If you require assistance boarding the ferry from a suitable waiting point, please contact the ferry operator to arrange this in advance.

    If you require assistance while travelling on the ferry, please ask the onboard crew.

    Ferry operator contact details

    Fullers Ferries
    09 367 9111

    360 Discovery
    09 307 8005

    Pine Harbour Ferry
    09 536 4720

    West Harbour Ferry
    09 416 6344 

    SeaLink - For Waiheke and Great Barrier Island car ferry services
    09 300 5900 or 0800 732 5465

  • Concessionary fares

    Concessionary fares are available to passengers who hold one of the following photo ID cards:

    • Auckland Transport Total Mobility ID card
    • Royal New Zealand Foundation of the Blind ID card

    The concession allows the above card holders to purchase a one way child fare (cash, stored value or 10-ride tickets) at any time.

    The ID card must be shown when the ticket is issued and when boarding the bus, train or ferry.

    This discount does NOT apply to the Inner LINK, NiteRider, Airbus Express and some ferry services.

  • Total Mobility scheme

    The Total Mobility scheme is to assist eligible people with impairments to access appropriate transport.

    This assistance is provided to eligible, registered people in the form of subsidised door-to-door transport services wherever scheme transport providers, which are generally taxis, operate.

    The eligibility assessment identifies whether a person has an impairment that prevents him/her undertaking any one or more of the following components of a journey unaccompanied, on a bus, train or ferry, in a safe and dignified manner:

    • getting to the place from where the transport departs
    • getting onto the transport
    • riding securely
    • getting off the transport
    • getting to the final destination point

    For registration and eligibility guidelines please click here.

    Individuals who may be eligible can also contact Auckland Transport contact centre on 09 366 6400 for more information.

    For conditions of use of the Total Mobility scheme, please click here. An audio version of the Total Mobility scheme is available from the Royal New Zealand Foundation of the Blind telephone information service, which is for Royal New Zealand Foundation of the Blind members only.

    For a list of Auckland's approved Total Mobility transport operators, please click here. An audio version of Auckland's approved Total Mobility transport operators is available from the Royal New Zealand Foundation of the Blind telephone information service, which is for Royal New Zealand Foundation of the Blind members only.

    For the latest Total Mobility news please click here.