How much does it cost to receive train information updates by text?
MAXX Train Update messages are free however you may be charged the cost of one standard text message when you first activate your account from your phone after registering online. To quit the service there is no charge to deactivate your account via the MAXX website. You can also deactivate your account from your mobile phone for the cost of one standard text message.
What type of information will I receive?
You will be sent information relating to cancellations, service disruptions or delays of more than 10 minutes to trains that you nominate when you sign up. This will only relate to the times, lines and stations that you nominate.
Can I choose more than one line to get updates for?
When you sign up you can nominate as many journeys on any lines as you desire. If you have already signed up but want to add or delete a particular service then click here to update your details.
What if I want to change the journeys or times I have registered for?
To change the journeys or times you have registered for, simply click here to update your details (enter amend details link). Enter your mobile number and password and submit, then select "Continue". Your current journeys will be listed for you to edit or delete. You can also select the "Add journey" function to add new trips.
What if I want to change my mobile number?
If you change your mobile number simply click here to update your details. Enter your currently registered mobile number and password and submit. Then enter your new mobile number and select "Continue". The new mobile number will now be saved.
How do I unsubscribe from train delay messages?
The easiest way to unsubscribe is by the MAXX website. Simply click here to update your details (enter amend details link). Enter your mobile number and password and submit. Then deselect the tick box to take a break from receiving all messages.
Alternatively you can use your mobile phone to unsubscribe from the service by replying to a train delay text message with any of the following - "cancel", "quit", "stop" or "no". Please note that using your mobile phone to unsubscribe from the service will cost you the price of a normal text message.
To unsubscribe from a particular line or service, click here to update your details. Enter your mobile number and password, then submit and select "Continue". There will be a list of all the journeys you have registered. If you no longer wish to receive messages for one of these journeys, select "delete" for that journey.
Can I join the service if I don't have access to the internet?
If you would like to join the service but do not have access to the internet, please phone the MAXX Contact Centre on 366 6400 so they can assist with your registration over the phone.
I am already registered with your current train delay text messaging service - is this relevant to me?
In response to customer feedback, we have developed a new, more targeted, system. The existing system will remain in operation until 31 December 2010 so you will need to re-register with the new system to receive text updates after that date.
What do I do if I receive the wrong information?
If you receive wrong information it may mean the details you entered were wrong. Select to update your details and check to see if your information is correct. If you continue to receive wrong information, please call MAXX on 366 6400 or email MAXXenquiry@maxx.co.nz so we can investigate.
Can I receive timetable information with this service?
This new service is about train delays and cancellations only.
For timetable information you can text the code for your train line to 3666 to receive train departure times and locations. Each text response received will cost you 20 cents (charged to your mobile phone account).
Train codes are:
sth for Southern Line
se for Eastern Line
west for Western Line
one for Onehunga Line.
Why is the new system being introduced?
The new system is being introduced in response to feedback received from customers. This new system sends texts only for more specific information about services and stations that are relevant to you.
Why do I have to re-register?
The old system will cease operating on 1 January 2011. The new system is being provided by a different company and will allow you to receive more specific information than previously.
How can I register for a journey across several lines for example from Henderson to Papakura?
If your regular journey involves a transfer between lines, you will need to register two journeys in the system. For example for the journey between Henderson and Papakura, transferring at Newmarket, you will need to register a trip for Henderson to Newmarket and then a second trip from Newmarket to Papakura.
My regular trip between Britomart and Newmarket can be made on Western Line, Southern Line or Onehunga Line services. How do I register this journey?
Journey selections are made by line. If you register a journey that can be made on another line, the system will ask you if you could like to register the journey on multiple lines. In this instance if you choose a journey on the Western Line, you will be asked if you would like to add the Southern Line and the Onehunga Line to your selection.
My train was 4 minutes late this morning. I have registered for the service but did not receive a text message advising me of the delay. Why?
You will only be sent text messages for significant delays i.e. delays of 10 minutes or more. No text message will be sent if your train is 4 minutes late.
I am subscribed to receive messages for departures from New Lynn between 7.00am and 7.30am, but the 7.28am service was cancelled and then the 7.42am service was 16 minutes late. I received a text advising of the 7.28am service being cancelled, but nothing for its replacement - the 7.42am, why was that?
The 7.42am service falls outside of the period you have registered to receive train delay messages for. You may like to extend the period of time you have chosen to receive messages for to ensure you get all the relevant information when trains are delayed.
I have registered for the service but haven't received a text message yet - is the system working?
You will only receive a message if there is a significant delay of over 10 minutes to the journeys which you have selected.
If you think you should have received messages you can check to see you have registered your journey details correctly by clicking here to update your details.
MAXX Train Updates are also dependent on mobile network availability.
Does it matter who my mobile phone service provider is?
MAXX Train Updates is available for all New Zealand mobile phone service providers.
