Accessible Travel

How to use a Rail Bus

What is a rail bus?

A rail bus is a regular bus that runs from station to station around the network instead of a train. Rail buses run to a different timetable from the trains.

You can view the rail bus bus stop locations here.

Why do you have rail buses?

Rail buses usually operate to enable periods of uninterrupted construction work to be carried out on the network. Sometimes they run due to technical problems which means trains cannot run safely.

Auckland Transport is upgrading the stations and KiwiRail are substantially upgrading Auckland's rail network over the next couple of years.

They often take advantage of long weekends or the quieter holiday period over Christmas and New Year when fewer people use the trains.

How do I know when a rail bus is running instead of a train?

Please look out for posters on trains and at stations that advise of railbus replacements. These will be in effect a couple of weeks in advance.

You can also check the travel service disruptions section to plan your journey or call Auckland Transport contact centre on 09 366 6400 before you travel.

Newspapers are advised via media releases.

What does a rail bus look like?

A regular bus and displays a 'rail bus' sign on it.

Do rail buses run to the same timetable as the train?

As rail buses travel on a different route to trains, and travel by road they operate to a different timetable to train services.

Rail bus timetable information is available at the rail bus stop and at the train station (when rail bus services are operating). Timetable information is also available here or by calling 09 366 6400.

Some rail buses operate as an express or limited stop service between stations. On boarding a service, passengers should check with the driver or onboard staff where the bus is going and which route it is taking.

What fare do I pay on a rail bus?

Normal train fares and tickets are accepted on rail buses.

Can I use my bus ticket or pass on a rail bus?

No, bus tickets and passes are not accepted on rail buses. Normal train fares and tickets apply.

Why are trains cancelled and how will I know?

Occasionally during times of unplanned service disruption, rail bus replacement services will be provided at short notice. Passengers should listen out for 'at station' announcements and consult station information and maps.

Where do I buy a ticket and will it cost the same?

You can buy a ticket from ticket and top up machines at stations or a ticket office where available. Standard train fares apply.

Are rail buses accessible for all?

The majority of rail buses are unfortunately not accessible to wheelchair users and pushchairs. Mobility scooters, bikes and large items of luggage are also unable to be carried.

Where do I catch the rail bus from?

Rail buses pick passengers up from rail bus stops located as near as possible to train stations. The current rail bus stop locations can be found here.

Rail bus stops are clearly sign posted and have signage on them to help you identify them as well as timetable information to help you plan your journey.

 

Rail bus stops

Western Line

 Britomart west 7024

Newmarket West JpegGrafton West Jpeg

Mt Eden jpegKingsland Jpeg Morningside JpegBaldwin Ave jpegMt AlbertAvondale jpeg

New Lynn jpegFruitvale jpegGlen Eden jpegSunnyvaleHenderson jpegSturges jpeg

Ranui jpegSwanson jpegWaitakere



Southern, Eastern and Onehunga Lines

Britomart-Otahuhu -7026

Newmarket South JpegRemuera jpegGreenlane jpegEllerslie jpegPenrose jpeg

Te Papapa jpegOnehunga jpeg

Orakei jpegMeadowbank jpeg

Glen Innes

 

 

 

Panmure April 2014Sylvia Park jpeg

Westfield jpegOtahuhu Dec 2013

Middlemore jpegPapatoetoe May 2013 Puhinui May2013Manukau march 2014


Homai jpegManrewa jpegTe Mahia jpeg

Takanini jpegPapakura Dec 2013Pukekohe jpeg