Rail Performance Results

Veolia Transport operates rail services on the Auckland Passenger Rail Network for Auckland Transport (AT). Over 10.9 million passenger trips per year are taken on the network. Veolia Transport takes its commitment to customers seriously and is working hard to support AT in the upgrading of rail infrastructure and improvement of train reliability.

Since March 2009, Veolia Transport has provided performance results on a line by line basis each month.

Train performance is measured as follows:

  • Punctuality measures the percentage of services arriving at their final destination within 4 minutes and 59 seconds of their scheduled arrival. This is usually referred to as "on time to 5 minutes" and is an international timekeeping standard.
  • Service Delivery measures the percentage of scheduled services that arrive at their final destination.
  • A 12-month rolling average for punctuality and service delivery, and an analysis of significant events affecting performance will also be provided each month.

Performance Results for April 2012:

Total Network
Punctuality: 77.7% 12 Month Rolling Average: 81.4%
Service Delivery: 97.5% 12 Month Rolling Average: 97.9%

Western Line
Punctuality: 76.0% 12 Month Rolling Average: 82.2%
Service Delivery: 95.6% 12 Month Rolling Average: 97.5%

Eastern Line
Punctuality: 68.1% 12 Month Rolling Average: 73.5%
Service Delivery: 98.5% 12 Month Rolling Average: 98.0%

Southern Line
 Punctuality: 73.2% 12 Month Rolling Average: 79.7%
Service Delivery: 98.0% 12 Month Rolling Average: 97.7%

Manukau Line
Punctuality: 87.6% 12 Month Rolling Average: 87.6%
Service Delivery: 97.3% 12 Month Rolling Average: 97.3%

Onehunga Line
Punctuality: 96.3% 12 Month Rolling Average: 96.4%
Service Delivery: 99.0% 12 Month Rolling Average: 98.8%

Monthly performance reporting for April

We measure the overall performance of the rail network according to how many scheduled train services reach their destinations and run on time.

During April the performance of the train services declined as a result of several major incidents (detailed below).  The most significant incident occurred on the afternoon of Thursday 26 April when a power failure to KiwiRail Network's Auckland Control desk at Wellington resulted in a complete loss of train control functions in the Auckland area for more than an hour.  The incident has been the subject of an investigation at several levels within the respective organisations.  For the month, 77.7% of services operated on time or within five minutes of their schedule compared to 79.9% in March.

The following major incidents impacted on service delivery during April:

  • Track, Signals and Train Control(KiwiRail) -A loss of network control functionality on 26 April for more than an hour from approximately 4:00pm caused severe service disruption. While limited functions began to be restored from 5:20pm, the cumulative effect was that train services remained disrupted for the rest of the day.  Track & signal faults affected service delivery on five other days during April, including two separate incidents on the Manukau Line. 
  • Train faults (KiwiRail)- Train faults affected the delivery of services on two days during April. 
  • Operational (Veolia) -There were no significant operational incidents affecting service delivery during April.
  • Other -Freight train operations caused major disruption to metro rail services on one occasion.  On the early morning of 13 April a disabled freight train at Homai resulted in a temporary line block for about 2 hours leading to disruptions to Southern and Eastern line morning peak services. There were two incidents at level crossings where cars caused damage to barrier arms resulting in the imposition of temporary speed restrictions that affected service delivery during the month; one of these was at Bruce McLaren Road and the other at St Judes Street.  A fatality at Ranui station disrupted services west of Henderson on 3 April.  A cyclist who ignored warning devices of an approaching train was struck and injured by a train at Baldwin Avenue on the morning of 23 April which affected morning peak service delivery.

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